Golden Property management reports growth from answering the phone

Golden Property Management (GPM), providing management services for single-family homes in San Diego, including East County, has announced it grew last year from 88 properties under management in January 2012 to 151 properties at the close of the 2012 year. The company specializes in managing condos, townhomes and multi-unit apartment complexes under 15 units.
Kathy O’Hara, GPM president, said, while Internet marketing generated some leads, it was customer service fundamentals, including answering the phone and returning messages, that contributed to the company’s growth. She also said her staff increased from three full-time employees at the beginning of 2012 to six employees currently. The company’s management fee is 8 percent of the rent and there are no mark-ups on repair and maintenance service costs.
After serving 10 years in the U.S. Navy, O’Hara started working in real estate in 2002 and founded GPM in April 2007, following the passing of her employer, Larry Cox of La Mesa-based Cox Properties, who had worked in the property management field for 35 years. O’Hara is a member of the San Diego East County Chamber of Commerce. For more information on Gold Property Management, visit